FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Have questions? We've gathered the answers to the most common ones to help you shop with confidence. If you can't find what you're looking for, our support team is always happy to help.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 5–10 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on orders over $70.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email.
Can I change or cancel my order?
If your order hasn't been processed yet, please contact us as soon as possible and we'll do our best to help.
Product
What materials are Velora tumblers made from?
Our tumblers are crafted from premium-quality materials designed for everyday durability and long-lasting performance.
Do the tumblers keep drinks hot and cold?
Yes. Double-wall insulation helps maintain your drink's temperature for hours.
Are the tumblers reusable?
Absolutely. Every Velora tumbler is designed to be used and enjoyed every day.
Are the lids leak-resistant?
Our lids are designed to help reduce spills during everyday use. For best results, always keep your tumbler upright while traveling.
Care & Cleaning
How should I clean my tumbler?
Wash with warm water, mild dish soap, and a soft sponge after each use.
Can I wash the lid and straw separately?
Yes. We recommend cleaning all removable parts individually for the best results.
How do I remove odors?
Soak the tumbler in warm water with a small amount of baking soda for 15–30 minutes before washing thoroughly.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy on eligible orders. Please visit our Returns Policy page for complete details.
What if my order arrives damaged?
Please contact our support team with photos of the item, and we'll help resolve the issue as quickly as possible.
Do your products come with a warranty?
Every Velora tumbler is backed by our Quality Promise, ensuring products are carefully crafted for everyday reliability.
Support
How can I contact Velora?
Our customer support team is always happy to help.
Still Have Questions?
We're here to help. Reach out anytime, and we'll make sure you get the answers you need.
Your satisfaction is our priority.